Citizens Advice – looking to the future

Citizens Advice – looking to the future


When I opened the letter, I just went into a panic All that was going through my head is, ‘can this be sorted can this be sorted?’ I couldn’t really sign on and give the declaration that I’m fit for work because I wasn’t I was feeling really overwhelmed and as though we were gonna lose everything I didn’t see a way out One week my money didn’t go in so I phoned the departments up and they said ‘well, you’ve now been swapped over to Universal Credit’ I said but I’ve got no money and they said ‘well, you have to wait 5 weeks now’ Some weeks it’s not £30 of shopping, it’s 10 tins of tomatoes and a loaf of bread, I’ll have tomatoes on toast My marriage broke up and everything just started going downhill I can’t read and write, I’m sinking with debt I found myself homeless with my 11 year old son Around this area there’s such a demand for housing they do not go for unwaged The amount of pain that I’m in is severe I was required to go and have a health assessment After that they decided that I was no longer eligible to Employment and Support Allowance You know, it’s not a big amount of money but I do feel that companies shouldn’t be allowed to treat customers this way I was needing to take out more credit cards and payday loans to support myself and my son – I didn’t know what to do and somebody suggested go to Citizens Advice, they’ll help you, and I’m glad I did After I’d been to the doctors a few times they mentioned that Citizens Advice would help me quite a lot It took me about 3 or 4 days going there before I actually went in So I phoned up and made an appointment On the same day I went up and filled in forms She was giving me options Living in a rural area to be able to phone up the Citizens Advice consumer helpline is great you know, I don’t have to make a big trip I got in touch with them online Citizens Advice made the difference because I was able to give them all the information that they required for them to prepare the appeal papers I’ve had quite a complicated life over the last 3 years and they have been absolutely amazing They’ve got people that help with housing I’ve been there and they’ve helped out with form filling The threat of that debt over me like obviously it could affect you quite badly constantly worrying. They made me feel very relaxed and encouraged and supported We worked together to achieve a really fantastic solution This is it, this is your pay plan paying off your catalogue, paying off your credit card, paying off your overdraft The future’s looking brighter with the help and support that they’ve given me Now I can see the light at the end of the tunnel and it’s a good feeling You’ve been absolutely brilliant with me and no doubt with thousands of others Thank you very much Thank you to everyone at Citizens Advice – you do a fantastic job Thank you Citizens Advice for everything you’ve done for me

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