Communicating with people with disabilities: What Are You Saying

Communicating with people with disabilities: What Are You Saying


Sometimes when you can’t understand someone, it may be necessary to ask for clarification or use another method of communication, such as paper and pen or instant messenger. Whatever you do, never pretend to understand. It’s better to ask someone to repeat themselves than to risk miscommunication. This makes for a much smoother working relationship. [piano music] [dialing phone] [phone ringing] Hello. Hey. It’s Danielle. Hey, I just wanted to go over the day-of-service plan with you? Calling the school board is next on the list. You know.. I’m sorry, I didn’t get what you were saying — would you mind repeating it? We have to .. call the school board and .. make sure they are all set. What are you saying? The .. school .. board Oh.. no. I understand what you’re saying, I just don’t get it. Didn’t we already call the school board? No.. I thought that was your job. Oh.. right! I’ll get right on that then. Sorry about that. Okay. Bye bye. [piano music]

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