The Department of Immigration and Citizenship significantly contributes to building Australia’s future, through the well managed entry and settlement of people. For 65 years the department has managed the visa approval and settlement of nearly 7 million people from all corners of the globe. Working in partnership with a range of government agencies and collaborative partners, the department works to deliever Immigration outcomes for those wishing to visit or settle in Australia. In a single year Immigration may grant more than 4 million permanent and temporary visas for travel to Australia, confer citizenship on more than 1 hundred thousand new Australians, process about 26 million passenger and crew arrivals and departures accross its borders, and provide advice to more than 2 million telephone callers through contact centres in Sydney, Melbourne London, and Ottowa. These services are provided through a network of offices in each state and territory of Australia, and 68 locations overseas. The department works to the three strategic themes of being an open and accountable organisation, ensuring fair and reasonable dealings with clients, and having well trained and supported staff. Encapsulating these key themes is DIACs motto. People our business.