Next Generation Insurance Customer: Solutions for an ageing society

Next Generation Insurance Customer: Solutions for an ageing society


Domenico S.: An event like NGIC is very important
for aging society’s development because it brings together the financial industry, the
service providers, technology players, and other components of the ecosystem that is
so essential into managing this huge opportunity and challenge for our world. Tom Wright: And it’s very appropriate that
we’re focusing on an aging population because they’re not always well serviced by the financial
services industry, and particularly with the challenges of increased care costs and the
need for longer term pension provision. It’s great to bring together so many thinkers
and leaders across the sector. Veera Lami: We really need to understand all
the needs and motivations of the senior customers in order to produce new innovative services. Pawel Jakubowsk: Looking at the customers
most of them will try to delay thinking about the costs of medical care in the future, as
even the sessions that we have seen already today in the event show, people try to avoid
it or postpone a decision for the future. Kelvyn Young: We’re seeing lots of things
now in development of app technology to things like diabetes, obesity, cardiovascular risk,
so we’ll definitely be seeing further developments and solutions in wearable technology for an
aging society. Nashina Asaria: We actually model the cardiovascular
system, which acts as a sensor for the nervous system and gives us indications of mental
health. So with data from mobile devices we’re able
to early detect the onset of depression, anxiety, PTSD and the like. Robot: I can help older people live in their
own home longer. I can help remind them to take medicines. Vishal Gondal: Swiss Re is really thinking
completely at a different level by putting an event like this together, because it’s
seldom that technology providers like us get to interact with people across the world who
are working on the same challenge. We are all working in our own silos, but this
forum gives us an opportunity to interact and have a dialogue. Nico-Louis Minnie: Coming to this event and
focusing on a specific market with a specific focus added a hell of a lot of value to my
business to take back to South Africa, and to design upper level or affluent market solutions,
especially in the longevity space. Charles Etienne de Cidrac: For me particularly
and for AXA to join this event, because the challenges we face in aging will not be solved
with the traditional recipes. So we are constantly looking at innovation,
new ways to do things, think outside of the box, and I do believe at this type of event
we may pick up one or two ideas that will help us in the business going forward.

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